typing services terms & conditions

The following terms, conditions and declarations, whilst not exhaustive, provide an overview of my standard trading Terms and Conditions, a full copy of which is supplied with all quotations, estimates, invoices, and booking forms.

New clients will be asked to sign and return a basic Booking Form which requests name, address and general contact details. The form contains a confidentiality clause and is accompanied by my standard trading Terms and Conditions upon which I intend to rely. All clients are encouraged to read the Terms and Conditions and are invited to ask any questions regarding any unclear terms, conditions or declarations.
Estimates and quotations are valid for 30 days from date of issue and are offered as a guideline only. These are accompanied by my standard Terms and Conditions.
For new clients, invoices must be settled in full before release of finished typed documents.
Payment is accepted by electronic money transfer, online banking, BACS or cheque (time must be allowed for cheque clearance).
Expenses, such as telephone calls, stationery, postage, packaging, printing, couriers, memory sticks, etc., are in addition and charged for separately.
For new clients or large typing projects, full payment or a deposit may be required in advance of work commencing.
Please note that I do not provide special payment terms. Clients are expected to have the necessary funds to pay the full invoiced amount for any work I undertake at the point you are advised that the work is finished, even if the work has been completed sooner than anticipated. Invoices submitted to you are due in full at the point of submission and I cannot offer extra time to pay, or special privileges, or instalment options.
For projects where the work is charged for on a per 1,000 words basis, alterations requested following completion of the project will be extra and chargeable at the prevailing standard hourly rate.
Time billed for is calculated at 15-minute intervals, with time rounded up to the nearest quarter of an hour.
Minimum invoice amount is for 1 hour in any one calendar month.
Payment terms are strictly 14 days.
I reserve the right to charge 4% above the Bank of England base rate on late payments.
As a provider of bespoke commissioned services, BrightVA Typing Services does not operate a refund policy.
Please be aware that any supplied names and addresses in relation to correspondence, i.e. invoices, will be entered into my accounting software, which ultimately will be accessible by my accountant for the purposes of preparing my annual accounts. If preferred, I can address invoices to an alternative name/address.
I would be very happy to sign a supplied confidentiality agreement (or similar document) upon request.
With regards to sending materials, it is strongly advised that a full copy of any supplied materials is retained by the client and that a registered postal service (preferably 1st class to avoid delays) or reputable courier is used for delivery. It is also recommended that the sender's name and address is stated on the outside of the package. Bright VA or its proprietor cannot be held liable for any lost or missing packages and their contents.
Final proofreading and checking of all work supplied is the client's responsibility. Notification of errors must be made within 14 working days of receipt of completed work (typist errors will be amended free of charge). Client-requested alterations will be charged at the prevailing standard hourly rate.

Please ask if you require any further clarification on my standard trading Terms & Conditions.

If you wish to discuss anything noted above, or if you have any other concerns, please do not hesitate to contact me on 0770 60 80 180 or by e-mail at enquiry@brightva.co.uk and I would be happy to have a chat.